FAQ

Hovelae is an online store operated with clear product information, practical support, and original private-label merchandising. For help, contact caikangsm@outlook.com.

When will my order be prepared?

Most orders are prepared within 2-5 business days. Timing can vary by item size, warehouse processing, and destination.

Will tracking be provided?

Yes. Tracking details are sent by email when the order leaves the warehouse.

Can I change an order?

Contact support as soon as possible. Once an order has entered fulfillment, changes may not be possible.

How do I choose the right item?

Review the dimensions, materials, variants, and product photos on the listing. Contact us before ordering if you need help comparing options.

Business contact

Cai Kang Trading Co., Limited
caikangsm@outlook.com
+852 21349732
FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG