Shipping & Returns

Hovelae is an online store operated with clear product information, practical support, and original private-label merchandising. For help, contact caikangsm@outlook.com.

Shipping

Orders are prepared as quickly as possible and tracking is provided by email when available. Delivery timing depends on the product, carrier, and destination.

Returns

Unused items in original packaging may be returned within 30 days after delivery. Contact support before sending a return so we can provide instructions.

Damaged or incorrect items

Contact us within 7 days of delivery with clear photos of the packaging, shipping label, and affected item. We will review the issue and provide the next steps.

Support contact

Cai Kang Trading Co., Limited
caikangsm@outlook.com
+852 21349732
FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG